Before any payment
Every week we quote begins as a request, not a payment. You send your dates, a resort shortlist and your group size. A named agent then checks live bed stock, lift passes and the transfer corridors that run from Kyiv through Lviv and Chop toward Krakow, Budapest and Warsaw, and answers in writing with a price and its inclusions.
That written quote is the only thing you act on. Nothing is charged, reserved or held against your card before it lands in your inbox, and the figure you see is the figure you pay.
Enquiry desk, Kyiv
We reply from the Kyiv office within one working day. No deposit is taken before a written quote lists accommodation, lift pass, ground transfer and service fee in full.
Office details
Written quotes, deposits and dated resort snow reports are handled by the same small team on Khreshchatyk Street. No deposit is taken before you receive a written quote.
Contact / FAQ
The questions the desk answers most often before a ski week from Kyiv is confirmed.
Only after you hold a written quote listing accommodation, lift pass, ground transfer, service fee and extras as separate lines. Once it is signed, 25% confirms the week.
Rail and coach departures run through Lviv and Chop toward Krakow, Budapest and Warsaw. A buffer night at each end keeps a long border queue from eating a ski day or landing on a work morning.
Each resort row carries the label Reported on with the date it was checked, plus depth and lift status for that day. Conditions change daily and are not a forecast, so the board is refreshed before every quote.
Resorts below their seasonal base are flagged in amber on the board. We then quote an alternative resort or a later date inside the same band rather than pushing the original booking.
Yes, while beds and seats are still open and up to the final payment date. Price differences and terms sit in the Cancellation and Refund Policy.
Send trip details for a written quote See what is included and excluded